Beware!
Moving Review on Reasonable Trucking |
Reviewed By Stella on
| 158 Views |
Overall Review Rating 1.0 |
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| I would absolutely stay far far away from Reasonable Trucking. There is nothing reasonable about them – from their rates, to their service. Short version – Reasonable Trucking…Has appalling customer service will give you a low quote to look competitive but you will end up paying for more than you expected doesn’t have proper equipment and will break your items without aking responsibility will play with your move date without proper communication will illegally refuse to give you your proper documentation will check off items from itemized list that were not accounted for Long version: I went with the company for my move from Toronto to Halifax on the recommendation of a friend. I should have checked the Better Business Bureau before booking them. After arranging the details of my move, I received an email saying their truck broke down and they would be coming at the end of the week instead of at the beginning. I received a phone call 5 days before I expected them there asking if they could come right over since they were in the neighbourhood. I said I wasn't ready, and that I wasn't expecting them until the end of the week (I received a call Sunday - I wasn't expecting them until Friday). They said that was no problem, but that they would come the next day or the day after. You can imagine my panic being told I had less days than I thought to pack and get ready for a huge move across provinces. Since I still had no idea from that phone call when I could expect them, or if they would just surprise me again by saying they were 'in the area' I emailed the office. Joan, the wife of the owner, kept reassuring me that "everything would be fine" even though I expressed my concerns about them coming early, how much extra this would cost me, that I didn't know when to expect them, and that this changed my entire schedule for the week. Unfortunately, the biggest problem with them coming days early was the hundreds of extra pounds (and hundreds of extra dollars) this cost me. As a trucking service, they charge by weight. I had expected to be able to purge many pounds, but with the reduced timeline was forced to focus on packing. they charged me 42 cents/pound. They originally asked for 44 cents/pound but I asked for a student discount. Ask to see the weight ticket before you pay - moving companies charging by the pound are obliged to give you a copy. Speaking of the weight ticket, I was told I was only being charged what they were charged to weight the truck ($25). When I saw the receipt I saw that they had only been charged $18. Joan lied. I would also be aware that you probably have many more pounds than you are being quoted. A low quote looks like a cheap move, but you will be unpleasantly surprised when you receive your final bill – go with a company that will give you an honest estimate of what to expect. But |
| Reasonable Trucking - Rating and other Move Information |
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Accuracy of Estimate |
 1.0 |
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Moving Services |
1.0 |
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Packing Services |
1.0 |
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Professionalism |
1.0 |
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| | | | Origin | : | Toronto, ON |
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| Destination | : | Halifax, NS |
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| | Quoted Price | : | $1,400.00 |
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| Actual Price | : | $3,335.00 |
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