Damaged Vehicle with unstatisfactory resolution
Moving Review on msj moving |
Reviewed By Tee on
| 185 Views |
Overall Review Rating 1.8 |
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| I contacted MSJ Moving to transport my vehicle from Edmonton to Toronto and I deeply regret this mistake. The customer service is atrocious from the management level down to the lower level employee. Had I followed my gut instinct, I would not be in the predicament that I am now facing. My vehicle was damaged in three places between the time I left it at the drop off point and up to the pick up point. At no time at all did anyone from MSJ tell me that my vehicle got damaged. I had to find that out on my own after I got my key and went to the parking lot. They said they would fix it but only decided to fix two damaged sections. Their middle man told my husband (I was also on the call) that a forklift ran into the back. Why was my vehicle near a forklift? As for the front damage, they have not taken responsibility and have totally disregarded what their employee at the drop off point has told them which is that my vehicle had no damage at the front when it was dropped off. Now I am left to fix something I did not do. How fair is that to me to pay them to damage my vehicle? How can a reputable business not want to resolve this if things like this only happen on rare occasions? I hope any reading this will take heed and go the other way and not use MSJ Moving & Auto Transport. |
| msj moving - Rating and other Move Information |
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Accuracy of Estimate |
 4.0 |
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Moving Services |
 1.0 |
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Packing Services |
1.0 |
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Professionalism |
1.0 |
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| | | | Origin | : | Edmonton |
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| Destination | : | Toronto |
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| | Quoted Price | : | $1,299.00 |
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| Actual Price | : | $1,299.00 |
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