55 Ironside Cres, Unit #6-7
Scarborough, ON M1X 1N3
Canada
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Overall Review Rating 1.2 |
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| AVOID TROY MOVING AT ALL COSTS. THEY ARE HORRIBLE. THEY ARE MISLEADING, DO NOT HANDLE ITEMS WITH CARE AND ARE NOT ACCOUNTABLE. We moved from Vancouver to Toronto this past summer and below is a brief summary of our encounter with Troy Moving:- For whatever reason, they are unable to guarantee a time of pick up or delivery. This despite the fact that we booked 4 months in advance and put down a deposit to guarantee our move. Contrary to what is indicated on their website, Troy does contract out as a local Vancouver company, Vega Van Lines, came to our house. The crew we had in Vancouver walked out on us because of a dispute regardng long-haul charges. On move date, the crew did not have sufficient number of wardrobe box hangers/bars and they did not bring their own tools to dismantle my furniture despite this being a free service. Lack of communication. Once the deposit was made in February 2012, either my wife or I were the ones that had to follow-up with Troy to determine the status of the delivery of our belonings. I have numerous emails on file which shows that I have been the one initiating correspondence. We had a number of items that were damaged when they were delivered to us in Toronto. Completely damaged were: a child's desk, a floor lamp, a ceramic vase, a picture frame, a garbage can, and a patio chair. Also a number of items also were damaged/dented/scratched including: a child's bike, an office desk, end table, wooden console, child's bed, a dresser, and a bench. There were also a few boxes that went missing. In addition, we noticed water damage to pictures, footprints on furniture and mud on our kitchen table. (This is contrary to what is stated in FAQ portion of their website that "all of the furniture is protected using our Specially Padded Moving Blankets. Our moving crew will carefully wrap all of your furniture and will secure them using moving tape to ensure that the moving blankets remain on the furniture until arrival to your destination". I can safely say that not all of our furniture was wrapped in padded blankets - some had nothing at all). When we filed a claim for compensation, we calculated our damages to be about $2000. Troy offered us less than $10 (once the $350 deductible was factored in).here were many errors on the claim form. They indicated that some things could not be insured because we (the owner) packed the items. This included, but is not limited to, two vases (one damaged and one missing). This is completely untrue. We left these items to be packed by "professionals" because we did not want to take a chance with these delicate items DO YOURSELVES A FAVOUR - CALL ANY OTHER COMPANY EXCEPT TROY MOVING. I WOULDN'T TRUST THEM TO MOVE A SMALL ROCK ACROSS THE STREET! |
| Troy Transportation Moving and Storage - Rating and other Move Information |
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Accuracy of Estimate |
 2.0 |
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Moving Services |
 1.0 |
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Packing Services |
1.0 |
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Professionalism |
1.0 |
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| | | | Origin | : | Vancouver, BC |
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| Destination | : | Toronto, ON |
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| | Quoted Price | : | $3,500.00 |
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| Actual Price | : | $5,500.00 |
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