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Terrible Customer Service - Unwilling to submit insurance claim

Moving Review on appleby moving and storage

Reviewed By Heather on

05 Views 
Overall Review Rating
2.5

Would NEVER recommend. I purchased the insurance at a cost of $135.60. I have an expensive glass dining room table and it was damaged either in transit or from boxes being put on top of it. The entire table top is covered in scratches. The blanket used to wrap the table top could have contained grit that rubbed the surface during transit to create these scratches. as the truck they used was not very clean. I needed to clean the upholstery on many items following the move. The company not only denies responsibility but refuses to put in an insurance claim. I believe they pocket the money you pay for insurance and hope they never have to settle a claim. The table was purchased at a cost of $2500 from the Art Shoppe in Toronto around 20 years ago. I never used the table without a tablecloth and Jeff Richardson claims that all of the scratches are normal wear and tear. He refused to send a glass company to even examine the table and at one point told me I should just buff out the scratches. He says I live to far to send anyone as I have moved 3 hours away however he had no problem accepting my money to move me that far.I have consulted a local company who have said there is pretty well zero chance of repair. I got a quote of $850 plus tax to replace the glass and Jeff seems to feel I should accept $400. Ridiculous. I paid for insurance and I should be getting replacement value. Never use this company and they will not stand behind their services.

appleby moving and storage  - Rating and other Move Information
  Accuracy of Estimate
 3.0
  Moving Services
 3.0
  Packing Services
 3.0
  Professionalism
 1.0

 
Origin:Burlington Ontario
Destination:Owen Sound
Quoted Price:$2,171.96
Actual Price:$2,962.30

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