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Terrible Moving Company- DO NOT USE

Moving Review on BlueStar Van Lines

Reviewed By Laura on

137 Views 
Overall Review Rating
1.2

Organized a move a month a head of time with 2 drop offs. Movers were 4 days late, and we had to move all of our things into a storage unit. They agreed to pay. We weighed our materials as they were loaded into the unit. The weight of the items as told to us 20 days later after the pick up date was 700 lbs over our weight. A reweigh at any one of the many free weigh scales across Canada costs 300 dollars (and could easily be falsified for the second time I believe). A manager at the company said it was "normal" for the weight to be increased, as this would account for the weight of the "moving blankets." I said I didn't want to pay for the weight of the moving blankets and he said that that didn't make sense and wasn't how things worked. The movers and the company told us it would take 7-10 days for the items to arrive at their destination. It has now been 29 days. The items that were supposed to be dropped off in Vancouver have not been dropped off there, as I was informed by a company contracted by BlueStar that they had no idea that anything was supposed to be unloaded, and it had been mixed in with the other goods. The manager will not return our phone calls. I would like to discuss the option of a rebate on services due to the inconvenience, as when the movers arrive, I must pay them an approved amount before they unload the truck. If I do not agree to pay whatever they pay on deliver I do not get my items.

BlueStar Van Lines  - Rating and other Move Information
  Accuracy of Estimate
 1.0
  Moving Services
 1.0
  Packing Services
 2.0
  Professionalism
 1.0

 
Origin:Saskatoon, SK
Destination:Port Hardy, BC
Quoted Price:$3,900.00
Actual Price:$3,900.00

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