Privacy Policy - How We Collect and Use Information

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Privacy Policy

Thank you for visiting TopMoving.ca. The website located at (the "Site") provides information to anyone interested in providing or obtaining relocation services, including packing, unpacking, moving, storage, carrier, brokerage, insurance, mortgage, home improvement and other related services ("Relocation Services"). The Site is operated by the NGA Group, Inc. d/b/a TopMoving.ca ("TopMoving.ca", "us" or "we").

This Privacy Policy explains how we collect, use and disclose information from visitors of the Site ("you"). By using the Site and submitting information on the Site, you agree to our use, collection and disclosure of your information in accordance with the terms of this Privacy Policy. This Privacy Policy becomes effective as of the "Last Updated" date specified below.

How Your Information Is Collected

Personally Identifiable Information: You are not required to provide your personally identifiable information when you visit the Site. However, in order to obtain information, including quotes from Relocation Service providers ("Vendors"), you must fill out and submit a quote request form containing personally identifiable information including without limitation your name, address, telephone number, and e-mail address, and information pertaining to your Relocation Service needs (a "Quote Request").

Passive Information: The Site automatically collects information and may also customize your visit through technical means, including the following:

  • Cookies: Cookies are small text files that are placed on your computer's hard drive by our computers (or servers) to identify your computer.
  • IP Address Logs: We also log Internet Protocol (IP) addresses, i.e., the location of your computer on the Internet.
We use cookies to recognize you when you visit the Site, to personalize your experience and generally serve you better. The information collected by these technical means is aggregated and anonymous and shall be referred to in this Privacy Policy as "Usage Data." You can disable cookies or otherwise manage them through tools provided with your browser and/or with third-party software packages.

How Your Information Is Used

Our Use of Your Information: The information in your Quote Request and Usage Data may be stored on our servers, our computers, or as cookies on your computer. This information may be used to compile aggregate data that is not personally identifiable and may be used internally or shared with third parties in an aggregate, non-identifiable format.

We may also use the information you provide in your Quote Request to (i) contact you about your satisfaction with the Site, whether you obtained Relocation Services from any Vendor through the Site, the identity of any such Vendor, and your satisfaction with the Relocation Services provided by such Vendor, and (ii) to send you information and promotional messages about our products and services, or the products or services that we offer on this Site or on our other websites. If you do not wish to be contacted by us for any of these reasons, you may unsubscribe by sending an e-mail to us at unsubscribe@movers.com.

Third Party Use of Your Information: We will not share any of the personally identifiable information provided in a Quote Request with any third party except in the following circumstances:

  • If you submit a Quote Request, we will share your information with selected Vendors who may be able to provide Relocation Services to you, and will provide you with the contact information for these Vendors. Although Vendors have agreed to protect your personally identifiable information pursuant to privacy standards which are at least as restrictive as the terms of this Privacy Policy, we do not and cannot control the use of your information after it is transmitted to the Vendor and cannot guarantee that the Vendor will not disclose, sell or use your information in a manner that you do not anticipate. You therefore must contact the Vendor if you have any questions or concerns regarding their use of your information.

  • Your Quote Request may include an opportunity to participate in our direct marketing program. If you opt for our direct marketing program, we will share your information with third-party marketers for purposes of marketing and advertising their products and services to you. After we share your information with such third-party marketers, we do not and cannot control the third-party marketers’ subsequent use or disclosure of your information and cannot guarantee that they will not disclose, sell or use your information in a manner that you do not anticipate. You therefore must contact the third-party marketers if you have any questions or concerns regarding their use of your information.

  • If we receive a subpoena or other request to disclose your information in accordance with applicable laws, rules or regulations, we will disclose your information in accordance therewith.

  • If we receive an inquiry from a bona-fide rights owner in connection with allegations of infringement of copyright or other proprietary rights arising from information you have submitted on the Site or otherwise provided to us, we will disclose your information in response to any such inquiries.

  • If we are acquired by, merge with, or sell all or substantially all of our assets to a third party, we will disclose and/or transfer your information to that third party.

If you wish to opt-out of receiving communications from Vendors or third-party marketers with whom we have shared your information, you must contact them directly. You must consult those parties' privacy policies to learn more about ways to opt-out of receiving communications from them.

Accessing Your Information

We provide you with the ability to access and/or amend your Quote Request and the information contained therein through a user account accessible on our website located at www.moveplanner.com. After you submit your Quote Request, we will provide you with a unique username and password that will allow you to access your account.

Third Party Websites

The Site may contain links to or from websites owned or operated by third parties. Please note that this Privacy Policy only pertains to information collected on this Site. If you submit any information on any third-party website, whether it links to or from our Site, please note that this Privacy Policy does not apply, and we cannot guarantee that such third parties will not disclose your information. You should consult the privacy policies posted on their websites for additional information as to how they collect, use and disclose your information.

Third-parties who operate a website and wish to link to the Site, may link to the Site, provided that any such link must link to the Site's home page unless Canada TopMoving.ca has provided prior written permission otherwise. Canada TopMoving.ca reserves the right to reject or terminate any links to or from the Site.

Security

We keep the information we collect on the Site physically secure by storing the information on servers located at data centers which employ reasonable security measures. Such data centers are accessible only by authorized personnel as needed to perform operations associated with the performance of this Site and subject to this Privacy Policy. Despite these reasonable security measures, we do not and cannot guarantee that there will not be unauthorized access or disclosure of the information we store or the information you submit on our Site. Please note that all phone calls with TopMoving.ca are randomly monitored and recorded for quality assurance and training purposes.

Children's Guidelines

This Site is not directed to, nor intended for use by, individuals under the age of 18, and we do not knowingly collect or use any personally identifiable information from children younger than 13 years of age. In the event that we obtain information from an individual who we learn is under the age of 13, we will promptly delete that individual's information without collecting, using or disclosing such information to any third party.

Changes to the Privacy Policy

If we make changes to this Privacy Policy, we will post the updated Privacy Policy on the Site. Your continued use of the Site after the updated Privacy Policy is posted shall indicate your acceptance of the terms and conditions of the updated Privacy Policy. If you do not agree to the terms and conditions of the updated Privacy Policy, you may unsubscribe by sending us an e-mail at unsubscribe@movers.com.

If you have any questions about this Privacy Policy, please e-mail us at sales@movers.com

Last Updated: 03/28/07

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